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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chas Gassett

July 18, 2026

5  out of  5
rating by Chas Gassett
"Look no further! Nathan Poole State Farm is by far the best insurance company I’ve ever dealt with. Customer service is great and I’m thankful they look out for my best interest! Do yourself a favor and check them out!!"
We responded:
"Chas, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Warner Robins insurance team! - Your State Farm Agent, Nathan Poole "
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Brandi Gassett

July 18, 2026

5  out of  5
rating by Brandi Gassett
"Nathan is always so helpful! The best State Farm agent we have ever had! Highly recommend him for all insurance needs."
We responded:
"Thank you so much, Brandi! . If you or anyone you refer needs anything, we’re always here to help."
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Levi Bone

July 17, 2026

5  out of  5
rating by Levi Bone
"Great job 👍🏻"
We responded:
"Levi, thank you for the fantastic review! We’re always here to support you with your insurance needs in Warner Robins. "
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Jurema Arrue

July 17, 2026

5  out of  5
rating by Jurema Arrue
"Highly recommend Nathan! He was great to work with, he made the process easy and very smooth. He understood our needs and answered all of our questions."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Miguel Arrue

July 16, 2026

5  out of  5
rating by Miguel Arrue
"Nathan was a pleasure to work with. He was responsive, knowledgeable, and made the entire process quick and easy. He also helped me save on my property insurance while ensuring I had the right coverage. I highly recommend Nathan to anyone looking for excellent service and great value."
We responded:
"Thank you, Miguel, for your kind words. We’re glad that we made the process quick and easy and helped you find the right coverage while saving on your property insurance. Please reach out anytime if you need further assistance with your policy."
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Payton Whitley

July 16, 2026

5  out of  5
rating by Payton Whitley
"Great agent, he genuinely cares and will be there when you need him."
We responded:
"Thank you, Payton, for the wonderful review. We appreciate your trust and are here for you anytime."
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Cindi Whitley

July 16, 2026

5  out of  5
rating by Cindi Whitley
"Nathan Poole is an exceptional agent . He and his team are knowledgeable and always ready to answer any questions . They are friendly and offer fantastic customer service . Give Nathan a call … you’ll be glad you did !"
We responded:
"Thank you so much for the kind words, Cindi! We’re thrilled that my team provided knowledgeable, friendly service and were ready to answer all your questions. "
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Sara Eubanks

July 16, 2026

5  out of  5
rating by Sara Eubanks
"Great Experience! Would highly recommend!"
We responded:
"Thank you so much for the kind review, Sara! We’re thrilled you had a great experience and really appreciate the recommendation. We look forward to serving you again soon."
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Laura Kay Bazemore

July 16, 2026

5  out of  5
rating by Laura Kay Bazemore
"My family has used Nathan for years, and we appreciate him so much! Always the fastest and best service."
We responded:
"Thank you so much, Laura, for your kind words. Your loyalty means a lot, and we look forward to continuing to serve you."
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Justin Williams

July 14, 2026

1  out of  5
rating by Justin Williams
"Good luck when you need farm bureau"
We responded:
"We're sorry to hear you had trouble when you needed Farm Bureau. We take this feedback seriously and want to make it right. Please contact our customer service team or send us a direct message with details so we can assist. Thank you for bringing this to our attention."
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Leslie Carter

June 12, 2026

5  out of  5
rating by Leslie Carter
"We had the pleasure of working with William Green. He made the whole process of getting our car and home owners insurance seamless. He answered all questions thoroughly and found us the best discounts and rates! We are very happy with our experience and are lucky to have him as our agent."
We responded:
"Thank you, Leslie, for the wonderful review. We’re thrilled William made the process seamless and helped you find the best discounts and rates. We’ll be sure to pass your kind words along to him and are here whenever you need anything with your car or homeowners insurance."
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A Gentle

June 9, 2026

5  out of  5
rating by A Gentle
"Excellent service, Communication & Very professional!"
We responded:
"Thank you, A Gentle! We’re thrilled to hear you found our service professional and our communication excellent. We appreciate your kind words and the 5-star rating. We look forward to serving you again."
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Kael Kernochan

May 28, 2026

5  out of  5
rating by Kael Kernochan
"William Green was extremely helpful throughout the entire process of getting my car insurance set up. He was friendly, professional, and took the time to make sure I understood all of my available options before making any decisions. He listened to what I needed, stayed within my budget, and helped me find coverage that worked well for me.

I also appreciated that he never came across as pushy or impatient. He answered every question thoroughly and made the experience feel easy and comfortable from beginning to end. It’s clear that he cares about helping people, and I would definitely recommend him to anyone looking for trustworthy and reliable insurance assistance."
We responded:
"Thank you, Kael, for the wonderful review and recommendation of William Green. We’re delighted he was friendly, professional, and helped you find coverage that fit your needs and budget without any pressure. Your kind words about his thoroughness and care mean a lot to our team. If you need anything else, please don’t hesitate to reach out."
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Lily Kelly

May 28, 2026

5  out of  5
rating by Lily Kelly
"Working with William Green was a very positive experience from start to finish. He made everything simple and straightforward, taking the time to walk me through the different coverage options without making me feel overwhelmed. Anytime I had a question, he answered it honestly and made sure I understood what would work best for my situation financially and coverage-wise.

What stood out most was how patient and respectful he was throughout the process. I never felt pushed into making a decision, and he genuinely seemed focused on helping me find the right policy instead of just making a sale. The entire experience was smooth, professional, and stress-free, and I’d absolutely recommend him to anyone needing help with car insurance."
We responded:
"Thank you for the wonderful review, Lily. We're delighted William made the process simple, respectful, and stress-free, and we’ll be sure to pass along your praise to him. Your recommendation means a lot to us, and we're always here to help with any future insurance needs."
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Lauren Christianson

May 28, 2026

5  out of  5
rating by Lauren Christianson
"I recently moved my policy to this office after having a horrible experience with another agency. I can't brag enough about the customer service I've received. Steve sounds so happy to be at work and always has a positive attitude. I feel valued and appreciated and I'm always treated with respect."
We responded:
"Thank you, Lauren — we’re so glad you chose to move your policy to our office and that Steve and the team have made you feel valued and respected. Your kind words mean a lot and reinforce the kind of service we strive to provide every day. We look forward to continuing to earn your trust and are here whenever you need assistance."
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Jessica McMillan

May 13, 2026

5  out of  5
rating by Jessica McMillan
"Good customer service was very helpful"
We responded:
"Thank you so much for the 5-stars, Jessica! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Nathan Poole’s Team anytime."
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Matt Corbin

May 13, 2026

5  out of  5
rating by Matt Corbin
"Nathan was great and saved me some money on my car Insurnace. Also set me up with a great life insurance plan! Customer service was awesome and the response times are like no other!"
We responded:
"Thanks for the kind words, Matt. We're thrilled that we were able to save you money on your car insurance and set you up with a life plan that fits. Fast, attentive service is what we aim for, so please reach out if you need anything else."
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Michelle Cox

April 15, 2026

5  out of  5
rating by Michelle Cox
"I had a terrific experience working with Montarius. He worked up a quote that was within my budget. He had great follow up and was not pushy at all. He asked all the right questions and made sure that I got what I needed."
We responded:
"Thank you for sharing your experience, Michelle. We're delighted Montarius provided a budget-friendly quote, thoughtful follow-up, and helpful guidance without pressure. We appreciate you noting that he asked the right questions to make sure you got what you needed. Please reach out anytime — we look forward to working with you again."
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Ted

March 13, 2026

5  out of  5
rating by Ted
"Best State Farm Agent in the nation! Montarius is very knowledgeable and personable! Best agents. Best decision we have made was switching to them. Saved us a ton of money!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Nathan Poole’s Team. "
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Bianca Dugger

January 26, 2026

5  out of  5
rating by Bianca Dugger
"“I was completely impressed with montarius professionalism and customer service.” He made the insurance process easy and stress-free. Knowledgeable, responsive, and truly cares about his clients. Highly recommend!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Lakisha Smith

January 26, 2026

5  out of  5
rating by Lakisha Smith
"I called about car insurance quotes and Montarius was outstanding with helping me get the best insurance for me thank you so much Montarius"
We responded:
"We appreciate your review, Lakisha. We are so happy that you had such a wonderful experience with State Farm Agent Nathan Poole’s Team here in Warner Robins ! "
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Shelly hale

January 5, 2026

5  out of  5
rating by Shelly hale
"I just started back with state farm they always been great to me very flexible"
We responded:
"Thank you Shelly, for the Amazing 5-Star review. Welcome back to State Farm! "
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Ashlyn Garnto

December 25, 2025

5  out of  5
rating by Ashlyn Garnto
"Nathan is incredibly helpful and made the insurance process easy and stress-free. Knowledgeable, responsive, and truly cares about his clients. Highly recommend!"
We responded:
"Ashlyn, thank you for the Amazing 5-Star review! I truly appreciate it your kind words. Again, thank you for your trust and business. "
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James Thatch

December 24, 2025

5  out of  5
rating by James Thatch
"I had a great experience working with William Green. He was professional, patient, and took the time to explain all my options in a way that was easy to understand. He answered every question honestly and helped me find a policy that fit both my needs and my budget. I never felt pressured, and the whole process was smooth and stress-free. I would definitely recommend him to anyone looking for reliable and helpful car insurance service"
We responded:
"James, thank you so much for amazing 5-star review. I will let William know of your kind words. Again, thank you for your business. "
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T.L.S.

December 24, 2025

5  out of  5
rating by T.L.S.
"I have to give a BIG praise report for Nathan and Steve at the State Farm office of Nathan Poole. I can't say enough how happy I am switching from the Byron, Alex Thigpen, office. This review is not about the Byron office. You can see their site to read why I could not stay there. This review is about how Nathan came to my rescue just when I needed some last minute, serious information. He didn't hesitate to look up what I needed and pass it on. There was no way I could not switch since my old Agent and his staff could, well would not, share it. Since then, I have had help from Steve. Steve has kept his word and f/u w/ me as he promised with updates on my account. I am now able to move my homeowners back to bundle with my car and saving me right at $100 a month! THANK YOU both for helping me when I needed it most!!! In the short time I've been with you, my faith has been restored in State Farm agents, most especially Nathan and Steve."
We responded:
"Terry, Thank you for that amazing 5-star review! We really do appreciate your kind words. Again, thank you for your trust and business. "